CityGuide: Seamless and Inclusive Location-Based Services for Communities

This project attempts to use a common technology infrastructure to simultaneously serve the auxiliary wayfinding needs of people with a broad range of disabilities. The top-level goal of using technology to improve accessibility in communities naturally requires integrative socio-technical research contributions that advances knowledge on multiple fronts. From a technology design perspective, the project advances knowledge about providing seamless and scalable indoor and outdoor location-based services. From an information design perspective, the project advances knowledge about contextually appropriate cues and content for a variety of location-based applications. From a human-computer interaction perspective, the project advances knowledge in applying universal design principles towards accessing location-based services. From an economic analysis perspective, the project advances knowledge about the impact of economies of scope and scale in the feasibility and sustainability of accessibility technologies in small to medium-sized communities. Expected societal impacts from the project include the development of wayfinding technologies (and associated tech transfer) that provides people with disabilities and also the general population a useful tool to increase their independence, and thus, quality of life; and creation of a model for other similar future efforts (beyond wayfinding) to address the need for greater inclusivity in how various community-based services are accessed.